Refrigerator Madness!!

I have to post about my refrigerator because I'm on the verge of certifiable madness right now! I noticed that the fridge wasn't cooling right on Thursday night but I really wasn't sure. By Friday morning, I noticed that the milk wasn't super cold like usual so I knew we had a problem. I called Sears because we had purchased the service plan when we got the fridge. I called 3 times but was put on hold for more than 20 minutes each time and gave up. I decided to try to book an appointment online and filled out all the info and clicked on the first available appointment- Monday! On Sunday I got an email back telling me that they couldn't complete my request at this time and to reschedule!! Madness set in! I rescheduled for today. But, I never got a confirmation email so I called today and stayed on hold for almost 30 minutes before I got someone on the phone. They said that they had never received any online requests from me and I was NOT scheduled for any repair service!! Needless to say, I was on the verge of real tears when I was on the phone and then anger. They set me up for tomorrow from 8-noon. I won't even be back from the preschool drop-off until after 8:30am. So, with my luck, They will show up first thing tomorrow and I won't be there, so they'll leave and I'll have to reschedule again. It's been 5 days now, but who's counting?